Privacy Policy
How SECURICO Guard Services collects, uses, shares and retains personal information — for website visitors, clients, and security officers and applicants.
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1. Who we are and what this policy covers
SECURICO Guard Services, Inc. is a California corporation providing licensed security guard services, with its principal place of business at 1225 W 190th St Ste 452, Gardena, CA 90248. In this policy, "SECURICO", "we" and "us" mean that company.
This policy covers the personal information we handle through securicoguards.com, through the quote, RFP and job application forms on it, and through the internal systems we use to run the business — our customer records, our scheduling and reporting platform, and the mobile application our security officers use on shift.
It does not cover our United Kingdom operation at securicoguards.co.uk, which is governed by its own notice, and it does not cover the separate signed service agreement under which we deliver guard services to a client.
2. At a glance
This summary is for orientation only. The sections below are the operative terms.
- We do not sell personal information.
- We do not share mobile numbers or text-messaging consent with anyone except the providers needed to deliver the message.
- This site runs Google Analytics 4, which sets cookies and shares site-usage data with Google. Section 14 explains it and how to opt out.
- We collect precise geolocation from security officers during their shifts. Section 8 sets out exactly when and why.
- California residents can ask us what we hold, get a copy, correct it, delete it, and limit our use of sensitive personal information. Section 13 explains how.
- Consenting to marketing is never a condition of getting a quote.
3. What we collect
What we hold depends on your relationship with us. The three groups below are treated separately throughout this policy.
Website visitors and prospective clients. When you request a quote, submit an RFP or contact us, we collect what you enter: your name, business or company name, job title, email address, telephone number, the address or city of the site you want covered, the type of property, your description of the security concerns and duties you need covered, and the coverage schedule you are asking for. RFP submissions also include any documents you upload. Everyone who reaches the site also generates the server-log and analytics data described in sections 4 and 14.
Clients and prospects in our customer records. Once an enquiry becomes an account or an active opportunity, we hold contact details for each of your named contacts, your site addresses converted to map coordinates, the commercial terms of the engagement — bill rates, contract term, quotes, proposals and signed status — and a timeline of our dealings with you: calls, notes, site visits and meetings logged by our staff. That timeline includes summaries of telephone calls generated by our telephony provider, and the sender, subject, timestamps and content of email correspondence between you and our company mailbox. It may also include images you send us, such as a logo or photographs of your facility.
Security officers and job applicants. Applicants give us the contents of their application: name, contact details, city, guard card or permit status, role and availability, and anything else they choose to write. For officers we employ, we additionally hold branch assignment and profile photograph; the mobile number, one-time passcodes and application PIN used to sign in; timesheets, hours worked, pay rate and gross and overtime pay; the shift, patrol, activity and incident reports an officer files, including photographs uploaded from their device; push-notification tokens for the devices they use; and the location data described in section 8.
| CCPA category | What this means for us | Who it concerns |
|---|---|---|
| Identifiers | Name, postal and site address, email, telephone number, IP address, account identifiers | All three groups |
| Customer records | Contact and billing details, and for officers, payroll information | Clients; officers |
| Commercial information | Services quoted, proposed, purchased or considered, and rates | Clients and prospects |
| Internet or network activity | Server logs, pages viewed, and the analytics data in section 14 | Website visitors |
| Geolocation data | Approximate city-level location from IP address, and geocoded site addresses | Website visitors; clients |
| Precise geolocation — sensitive | GPS coordinates captured from officers during shifts (section 8) | Officers |
| Account log-in credentials — sensitive | Application PIN and one-time passcodes used to access the staff application | Officers |
| Professional or employment information | Application contents, permit status, branch, shift and report history | Officers and applicants |
| Audio, electronic, visual information | Call summaries, email correspondence, uploaded photographs and documents | Clients; officers |
| Inferences | The scope, staffing level and price we conclude your site needs | Clients and prospects |
We do not collect biometric information, and we do not ask you for government identification numbers, financial account numbers or health information through this website.
4. Where it comes from
- Directly from you, when you complete a form on this site, email us, or speak to us on the telephone.
- From your employer or the organisation you represent, where a client names you as a contact for their account.
- Automatically from your device when you use the site. Our host records standard server logs — IP address, browser and device type, pages requested, timestamps and referring page — and derives an approximate city-level location from your IP address so the site can show the nearest cities we cover. Google Analytics collects the further data described in section 14.
- From our own telephone and email systems, when our staff correspond with you: call summaries produced by our telephony provider, and message history from our company mailbox.
- From an officer's own device during a shift, for the location, timekeeping and reporting data in section 8.
5. How and why we use it
- To price the work you have asked about and prepare a quote or proposal. Where you describe your requirement in free text, that description is sent to an AI provider that converts it into a structured schedule, scope summary and draft post orders — see section 6.
- To reply to you, answer questions, and follow up on an enquiry or a completed job.
- To staff, schedule, supervise and administer any service you go on to book, and to bill for it.
- To produce the patrol, activity and incident reporting we owe a client, and to investigate incidents at a site.
- To verify that officers are on post at the site they are assigned to, and to calculate hours worked and pay — see section 8.
- To assess job applications and to onboard, pay and manage the people we hire.
- To keep the site available, diagnose faults, and detect and prevent abuse of our forms.
- To understand how the site is used, so we can improve it — see section 14.
- To meet the legal, licensing, insurance, tax and employment-record obligations that apply to a licensed private security company.
- To establish, exercise or defend legal claims.
6. Who we share it with
We do not sell personal information for money or other valuable consideration, and we do not disclose personal information for cross-context behavioral advertising. We do not use the site's analytics data to build advertising audiences.
We use the service providers below, who process personal information on our instructions and for no purpose of their own, except where their own terms govern their collection — which is the case for Google, whose handling of the data it collects through the services we use is governed by Google's own privacy policy.
| Provider | What it does for us |
|---|---|
| Vercel | Hosts this website and records the server logs described in section 4 |
| Cloudflare | Runs the code behind the quote and RFP forms, and stores the files uploaded with an RFP |
| SendGrid | Delivers the email a form submission generates |
| Supabase | Database, authentication and file storage for our internal platform |
| Maps, Places and geocoding for address lookup; Google Analytics 4 (section 14); Google Fonts; staff sign-in and the company mailbox our email integration reads | |
| Twilio | Delivers our text messages and verifies telephone numbers (section 7) |
| RingCentral | Our telephone system, including the call summaries described in section 3 |
| Anthropic | The AI model that turns a free-text description of your coverage requirement into a structured schedule and draft post orders |
| SafeTrac | The client portal linked from our site header, where clients view reporting for their sites |
| Apple, Google and Mozilla push services | Deliver push notifications to the staff application |
Beyond those providers, we disclose personal information only: to a client, where the information concerns the service we provide at their site, including the officer reports and patrol records for that site; where the law, a court order or a licensing or insurance obligation requires it; to protect the safety of any person, or to report a crime; to our professional advisers; and to a buyer or successor if the business or part of it is sold or reorganised, in which case this policy continues to apply to the information transferred until it is replaced.
7. Mobile information and text messaging
No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with the service providers strictly necessary to deliver the messages, such as our SMS provider and the mobile carriers.
We collect mobile numbers directly from clients who request a quote or contract our services, and from our employees during hiring and onboarding. We do not use purchased or third-party marketing lists.
We use those numbers to send one-time login passcodes to our security officers for the staff scheduling application, and to send clients service-related messages about a job, including follow-up after a completed job which may invite you to leave a review.
Message frequency varies. Message and data rates may apply.
Our messages are sent from (949) 818-7303. You may opt out at any time by replying STOP. For help, reply HELP, or contact us at (949) 818-7303 or admin@securicoguards.com. Message and data rates may apply. Opting out of text messages does not stop us contacting you by telephone or email about a service you have booked. The full messaging terms are on our Terms of Service page.
Consenting to marketing messages is never a condition of getting a quote or of buying anything from us.
8. Security officer location and workplace monitoring
This section applies to the security officers we employ. It is written out in full because the location data involved is precise, and because California treats precise geolocation as sensitive personal information.
Our staff application collects GPS coordinates from an officer's device at these points:
- At clock-in and at clock-out.
- Periodically while the officer is clocked in to a shift.
- When a patrol checkpoint is scanned.
- When a shift, activity or incident report is submitted.
- When an officer attempts to clock in. The application checks the officer's position against a boundary drawn around the client's property and refuses a clock-in from outside it. Every refused attempt is recorded — officer, site, shift, time, coordinates and distance from the site — kept as a compliance record, and shown on a map in that officer's profile.
- When an officer leaves that boundary during a shift, the application can close the shift automatically, recorded at the time the officer left.
We collect this to confirm that the officer a client is paying for was physically at the site for the hours billed, to produce the patrol and incident records our clients rely on, to calculate hours and pay accurately, and to know where our people are if something goes wrong on a post.
The collection points above are the only ones the application uses: each is tied to a work shift, a scheduled post, or an attempt to start a shift. The application is not a vehicle tracking device and we do not use it to build a picture of an officer's movements away from work.
Officers are told about this monitoring before it starts, as part of onboarding, and this section forms part of that notice. An officer has the same rights over this information as anyone else covered by this policy, including the right to see what we hold and to ask us to limit our use of sensitive personal information — section 12 explains what that right does and does not require us to stop.
9. How long we keep it
| What | How long |
|---|---|
| Quote enquiries that do not become clients | Two years, then deleted |
| Client records, including proposals, correspondence and the activity timeline | The life of the account, then for as long as our insurance, licensing and tax obligations require — generally seven years |
| Officer location, timekeeping and geofence records | For as long as the wage-and-hour, licensing and insurance rules that apply to the engagement require |
| Incident and activity reports, and photographs attached to them | For as long as a claim arising from the incident could be brought, and for as long as the client contract requires |
| Payroll and timesheet records | For the minimum period California law requires |
| Job applications from people we do not hire | Two years, unless you ask us sooner |
| Server logs | A rolling ninety days |
Where a record is subject to a legal hold, or is needed to establish or defend a claim, we keep it until that ends.
10. How we protect it
Traffic to and from this site is encrypted in transit. Access to enquiry and client data is restricted to the staff who need it for their role. Our form endpoints accept submissions only from our own domains, the internal endpoint that receives a lead requires a shared secret, and files uploaded with an RFP are served back only through a signed, time-limited link. Officer access to the staff application requires a one-time passcode sent to the officer's registered mobile number, plus a PIN.
No system is perfectly secure, and we do not claim otherwise. We hold no security certification and we do not represent that our systems meet any particular published standard.
11. Your California privacy rights
If you are a California resident, the California Consumer Privacy Act as amended by the California Privacy Rights Act gives you the rights below. They apply whether you came to us as a client, a prospect, a website visitor, a job applicant, an employee or a contractor — California is one of the few states that extends full privacy rights to staff, and we do not treat our officers as a lesser category.
- To know what personal information we have collected about you, the categories of source, the purpose we collected it for, and the categories of third party we disclosed it to.
- To get a copy of the personal information we hold about you.
- To have inaccurate personal information corrected.
- To have personal information deleted, subject to the records we are required to keep.
- To opt out of the sale or sharing of personal information. We do neither, so there is nothing for such a request to stop, but you are welcome to ask us to confirm that in writing.
- To limit our use of sensitive personal information — see section 12.
- Not to be treated differently for exercising any of these rights. We will not refuse you service, change your price, or give you a lesser standard of service because you asked.
12. Limiting our use of sensitive personal information
The two categories of sensitive personal information we hold are the precise geolocation described in section 8 and the log-in credentials for our staff application. You can ask us to limit our use of them to what is necessary to perform the service, and we will.
In practice we already use both only for that purpose, so for most people this changes nothing. What such a request cannot do is switch off location capture for an officer who is on shift: verifying that an officer was at the post is the service our client is buying and the basis on which hours are billed and paid, and it is a purpose the law permits us to continue. An officer who does not want to be located while working cannot be assigned to a post that requires it. We would rather say that plainly than imply a choice that does not exist.
13. How to exercise a right
Email info@securicoguards.com or call (310) 209-8119 and tell us what you want done. Write to us at SECURICO Guard Services, Inc., 1225 W 190th St Ste 452, Gardena, CA 90248 if you prefer.
We will verify that the request really comes from you, normally by confirming details already in the record, and we will not use what you send us to verify a request for anything else. We respond within forty-five days, and if a request is complex we may extend once by a further forty-five days — we will tell you before we do. There is no charge unless a request is manifestly unfounded or excessive, and we will explain the reason if we refuse.
An authorised agent may make a request for you if they give us written permission signed by you, and we may still contact you to confirm it.
If you are unhappy with our response, California residents may complain to the California Privacy Protection Agency or the California Attorney General.
14. Cookies, analytics and tracking
This site uses Google Analytics 4. It sets cookies on your device, gives your browser a random identifier, and sends Google information about your visit — pages viewed, how you arrived, approximate location derived from your IP address, and device and browser details. When you submit the quote form we also send Analytics an event recording that a quote was generated and the hourly rate it produced. That event carries no name, email address or telephone number.
We use it to see which pages and locations people actually use, and nothing else. We do not use it to build advertising audiences, we run no advertising pixels, and we have no session-recording or live-chat software on the site.
The site also loads fonts from Google Fonts and maps and address autocomplete from Google Maps Platform. Both disclose your IP address to Google so it can serve the request.
You can stop Google Analytics by installing Google's browser opt-out add-on, or by blocking cookies for this site in your browser settings. Nothing on this site stops working if you do — none of it is needed to get a quote or contact us.
15. If you are outside California
Residents of other states with comprehensive privacy statutes have broadly equivalent rights of access, correction, deletion and portability. We honour those requests on the same terms set out in section 13 rather than checking which state you write from.
If you are in the United Kingdom or the European Economic Area, this policy is not the one that applies to you. Our United Kingdom operation at securicoguards.co.uk is covered by its own notice and is the right point of contact for access, rectification, erasure, portability, objection and complaints to a supervisory authority.
16. International transfers and children
We are a United States business and the information described in this policy is stored and processed in the United States. If you contact us from outside the United States, you are sending your information here.
This site is aimed at businesses and is not directed at children under thirteen. We do not knowingly collect their information and will delete it if we learn we have. We do not sell or share the personal information of anyone under sixteen.
17. Changes to this policy
If we change this policy we will update the date at the top of the page. Where a change materially affects how we use information we already hold, we will say so on this page rather than relying on the date alone.
18. Contact
Privacy questions, requests and complaints go to info@securicoguards.com, (310) 209-8119, or SECURICO Guard Services, Inc., 1225 W 190th St Ste 452, Gardena, CA 90248.
This page is a legal document, not a description of our services. Nothing on it is legal advice.